In our tests, we found that Dell desktops powered by the Intel Core processor family outperformed comparable HP desktops. With up to Compared with Dell, Lenovo does better in battery life. Lenovo laptops use 6-cell batteries, which makes the battery life range from 5 to 10 hours. If you are looking for a portable laptop, Lenovo laptops are a good choice.
This laptop is a premium 2-in-1 with 10th Gen Intel processors. Skip to content Popular. April 23, Joe Ford. Well three days later I call them after being on hold for 20 minutes and them transferring me between dellcare and tech support literally three times they tell me that all of a sudden their systems are down and to try the next day. Well long story short it took them 2. After I refused he hung up on me. I asked to speak to a supervisor and the kind lady on the phone said that this was not possible and that I should be happy that everyone had been so polite with me even though my computer was out of warrenty by literally a day or two according to their records.
Well i found out the original date I had called them I still had 24 hours on my warranty technically, but guess what.. My service tag took 3 weeks to be recognized in their system and my warranty was out of time.
Moral of this story people He's right. I experienced the same from customer service. I don;t know why people are in a rush to defend such treatment. Sorry you are experiencing any trouble. I may be able to assist you.
I look forward to assisting you. And this pointless comment helps solve the OP's issues how? I'm more than sure we've all experienced these sorts of frustrating IT moments—with DELL and just about every other company—so it's really unfair to dismiss legitimate complaints as just a " rant "—with all its negative implications. The additional vulnerabilities also provide ways for hackers to access the BIOS and execute malicious code from it. As it's noted in the report, "Successfully compromising the BIOS of a device would give an attacker a high degree of control over a device.
The attacker could control the process of loading the host operating system and disable protections in order to remain undetected. Hearing that is likely concerning for anyone with a Dell computer, but there is a silver lining to this story. Eclypsium reported its findings to Dell on March 3.
Since then, Dell has acknowledged the issue and says BIOS updates are rolling out now that will patch the vulnerability. I never abused this computer, I only type documents, create powerpoints, record music, and fiddle around with Ubuntu with it.
Luckily it was still under warranty and Dell actually sent a tech to come and replace the motherboard for me in 2 days. How nice. The tech also told me that the screen was mounted wrong so the cable connecting the screen to the motherboard was barely seated in place, so he fixed that too.
All for no charge since it was under warranty. The computer worked fine for the rest of the year, until I turned it on and heard a loud and horrible screech. The hard drive failed, and it didn't just fail, it crashed, the read write head crashed into the platter, where all the valuable data is, at rpm. The dell was just sitting on my desk for most of its life, or occasionally carefully carried to school in a padded laptop case, and the hard drive catastrophically failed in only a year.
My warranty was only a year so Dell stopped talking to me. I was about to replace the hard drive myself until I realized there is no convienent was to get it; I had to take the whole laptop apart, take off the screen and keyboard, just to access the hard drive and then replace it. I don't understand why dell made this computer so difficult to replace the hard disk. My toshiba has a little door that opens to reveal the hard drive, and so does this new computer I am using to type this.
Hell, on of my old dells had a slot in the side so a new hard drive could just slide into place. I am much happier with it then I ever was with dell.
I must say though that while their warranty lasted, Dell has some pretty good customer support. But that does not make up for the fact their laptops are awfully designed. View solution in original post. Welcome to Dell Community. I do not work for Dell, and am a customer as you are. I'm sorry that you feel that way. I doubt that the Dell Liaisons here will insist that your issue is not hardware related without knowing more details.
What diagnostics did you use to determine a hardware problem and eliminate the possibility that there is a software issue? I've done the "homework" you refer to by not only searching, but by volunteering on other manufacturers' forums like this one. I can tell you that there are just as many unhappy customers posting complaints on those forums.
We try to help everyone, but need details in order to do so.
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