This is a country customs limit and is out of our control. Russian customs authorities have restrictions on packages with unpaid duties and taxes. To avoid further delays in customs, we recommend having your package shipped to a business address, as this has proven to be the most effective method. Please note: If you elect to have your package shipped to a residential address, it will likely be returned to sender. If your package does not pass customs clearance, it will be returned to sender and you will be notified once it is received in our office.
For all shipping methods except Next Day orders please allow business days for your order to process before shipping. You will receive a confirmation email with the shipping details once your package has shipped. Shipping times are subject to change due to card validation. Sigma reserves the right to delay shipment or cancel any order suspected of fraud or unauthorized activity. Next Day not available for PO Boxes. First Class International shipping time is business days and will not provide tracking information.
Due to delays caused by COVID, all guaranteed shipping times are suspended for all shipments from any origin to any destination. Orders will arrive to a local carrier for final delivery. Any fees charged at delivery are the responsibility of the customer and are non-refundable in any form.
If the fees are not paid, the package will be returned to our office and a full refund will be issued for the original order total, once the package is received at a return handling facility. Some destinations may incur a remote postage cost even if the order is over the stated free delivery threshold.
If an additional charge is applicable it will be clearly shown in the checkout before placing your order. If you order a bicycle, please note that your order will dispatch once your new bike has been built, tuned and then repackaged for safe delivery. We are sure you will find ordering from our website easy but if you have any questions or encounter any problems please email us using our contact form , Live Chat or call us on to speak to our online sales team.
Due to a high volume of phone calls, there may be a delay in answering. If your email address does not match what is registered on our website, your spend will not contribute towards our loyalty scheme. If you have a Sigma Sports account, we store your credit card number for a faster checkout experience, you only have to enter your 3 or 4 digits security number upon checkout. If your payment is close to expiring days , we may settle the payment in advance of dispatching your order.
This means we don't have to request payment again from you. We accept Paypal, a secure and easy method to pay for your goods. If you use this method of payment, your Paypal account will be debited upon placing your order with us. Please note we do not accept Paypal Cheque payments. Amazon Pay - Use your Amazon account to complete your purchase with us, it provides a fast and convenient checkout experience.
Amazon Pay is not available for Reserve and Collect orders. Your card will be billed once we invoice your order at the point of dispatch. Please note GBP payments only. Using Amazon Pay will not contribute to your loyalty status. Now accepting Apple Pay. Using Apple Pay will not contribute to your loyalty status. To find out more, visit our Cycle to Work Scheme page. We offer more than 60 different currencies and over 45 local payment methods. We even offer you the option to pre-pay any import duties avoiding any nasty surprises or delays to your order.
We have partnered with Global-e, a third-party service acting as your seller-on-record, so you can buy and ship your Sigma Sports products. You can contact Global-e at service global-e. How do I receive an eGift Voucher? Once your order has been processed and we have taken payment, you will be emailed the electronic eGift Voucher code to the email address you have selected.
You will not receive anything in the post for the eGift Vouchers that you order. Your order will usually be processed within 30 minutes, however, the despatch of your eGift Voucher may be delayed if your order contains additional products, you have added an order note, or your order is temporarily held for manual checking.
How do I give the eGift Voucher to the recipient? The eGift Voucher can be delivered to your chosen recipient straight to their inbox immediately or on a specified date of your choice, or you can print out the voucher and give it to them. I am the recipient of an eGift Voucher, how do I redeem it? Select the item s you wish to order and add them to your basket.
Then complete the Checkout procedure as normal. I have paid for an order using an eGift Voucher. What happens if I want to return my order? For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order.
Therefore if you have paid, or part-paid, for an order using a Sigma Sports eGift Voucher any refund will be issued in eGift Vouchers to the same value. I have lost an eGift Voucher. What do I do? If you are the recipient of a Sigma Sports eGift Voucher please ask the purchaser if they still have details of your Voucher Code. If not, please ask the purchaser to contact us at customercare sigmasports.
We can only reissue gift vouchers which have not been redeemed. The original expiry date will still apply. Can I return my eGift Voucher? The value of the eGift Voucher cannot be converted back to cash. Visit our Finance page for full details. Thank you for an amazing experience! Still waiting to received my Very expensive purchase Very weird Still waiting, was told to call back Monday Have asked them to Call me directly Very frustrating I have a very upset daughter who has saved all of her Allowance, Birthday and Christmas money, and is Very disappointed Hi Jodie, We apologize for the disappointment caused with this order!
What can happen when an address is incomplete or inaccurate is that it cannot ship out until we get the address properly corrected.
Unfortunately, this can delay the shipping time. We are very sorry that this caused your daughter to be upset as that is never our intention. Email us at: contact sigmabeauty. We look forward to hearing from you. I open the box: no paper, no gift as they promised. Just 4 lonely brushes in the box instead of 5. I took them in my hands and noticed that 3 of them were with stickers that were taken out and put on again, I clearly saw the scratches that these boxes were opened more than one time, one brush was definitely used, maybe all of these 3 were.
Terrible experience. I hope I will get a refund. Never again, they are scammers. Hi Victoria, We are so sorry to hear about this experience! Rest assured, all brushes that arrive to you come directly from our fulfillment center and have never been touched or opened by a customer before - Just our quality control teams which inspect every single brush by hand to ensure top quality.
What happens a lot is that items can be misshaped or packaging can be damaged while the order is in transit. You can always email us photos for us to review; we are more than happy to help find a resolution!
We would love for you to give us another chance. Just mention this review. These brushes really are great, I have not been disappointed by any of the brushes I have purchased from this website. The only thing is that they are expensive, to me they were worth it due to the fact that I had the mindset of getting brushes that really work and will last me. I have had the brushes for about 3 years and they still work wonders.
You have to keep them clean and don't forget to wash them and take good care of them. If you are serious about makeup and can afford it, I highly suggest getting these as opposed to other high end makeup brushes like MAC. They work the same, I like sigmas makeup brushes even more. Tip for consumers: This website has sale sometimes!
They indicated nowhere that their prices were in US dollars, which I maybe should have expected but nonetheless it's pretty easy to indicate simply when someone is placing an order from outside the US the cost will be different due to currency exchange. Even the receipt they sent me was in US dollars, indicating nowhere on it anything about currency exchange. I think typically people like to know what they're paying for a product before they're charged. When I contacted Sigma about this, they replied blaming it on shipping costs that have nothing to do with the company when I had clearly stated that I was upset they couldn't simply indicate that they're prices are in US dollars.
Customers shouldn't have to work to know how much a product costs, worst expereience I've ever had ordering anything online. I just hope my brushes get here fine. Hi Laura, We are so sorry to hear that the prices listed were not clear.
Yes, you are correct, all prices are in USD and currency exchange rates will apply. We apologize for the lack of clear communication and would like to make this up for you.
Placed an order 11 days ago, still waiting for order. Tried to contact them several times via email as they do not give a contact number but no response. I would not use this company again. Poor service all round. Hi Millie, We are so sorry for this experience you had!
Our customer service team works hard to try and reply to all emails within business days. Since your review was left, we now post our phone number clearly on our site and it is: 1 Let us make this up to you. I have contacted both my local post service and sigma. And my local post say they cannot find it and sigma told me to wait and that it may take over 31 days to arrive.
I waited that long and emailed again and they then said it could take 8 weeks to process at the facility to ship. I am appalled at their service as it is now just becoming a joke and I believe now that it may never arrive and that I may have just wasted money that I can't afford to lose as I am a student who doesn't earn much and I am not able to even afford to pay for my sisters hens party which is a real shame.
Hi Katy, We are so sorry for the disappointment caused with this order. Our International shipping time is 31 complete business days, and up to eight weeks in total. Often times, packages are held in customs and this why we ask to allow the eight weeks.
Again, we never want to cause frustration like this or to make you upset. Mention this review in your email. Thank you for your patience, Katy. Worst customer service! I placed an order, it got cancelled without notice. Placed a second order, got cancelled again. Placed a third order, again cancelled. All with no prior notice. My emails went unanswered. Horrible experience! Hello, We are so sorry to hear about this experience! Our customer service teams works hard to reply to all emails in business days.
For future reference, we suggest checking spam and junk folders, too for our responses. We would like to make a better experience for you! Brush cup holder they sent me was broken, so they said they would send me another one. Each response to my email took about 2 days, and eventually when they said they would send me another, I waited a month before emailing them again, and having to wait at least another working days for a response this time. When they finally responded, they had no idea what I was talking about and I had to recount the whole history again of what had happened, and why they were going to send me a new one and ask why it hadn't already been sent.
Took another month for me to receive it and when I finally did, it got lost in the mail and they refused to help. Do not order unless you are aware of this undisclosed cost. Hi Richard, We are so sorry that you were not aware of this information before placing an order.
Since your review was left, we have updated our checkout page and FAQ section to clearly specify the possibility of these charges for International Orders. We apologize for this inconvenience and would love for you to email us at: contact sigmabeauty. First of all company doesn't have a phone number. Placed an order on a Friday but didn't receive confirmation despite the funds been taken out of my account. Emailed and had to way 3 business days for a response which I thought they would have fixed after advising me of a glitch in the system.
Asked them for tracking ID. Had to wait another 3 business days for response then they respond with we refunded the money today all our brushes are out of stock. I then places the exact same order again after creating another account and surprise surprise all in stock still.
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